Need Assessment:

The first step is to determine where you currently are and where you are going. Questions that need to be answered include:

  • What results are you wanting that you aren't currently getting?
  • What are your business/department goals?
  • What does success look like?

Behavior Identifaction:

Next, it’s important to identify what behaviors will lead you to the results you are wanting. What employee behaviors, that if done correctly, would stack the deck in your organization’s favor for success? Questions to consider include:

  • What new behaviors do teams and/or individuals need to exhibit for success?
  • What behaviors are keeping you from reaching your business goals?
  • What are the performance gaps that are keeping you from success?

Behavior Analysis:

Once we identify the behaviors that are keeping us from our desired results, we then need to ask the question, “Why aren’t employees doing them?”. The answer to that simple question is very seldom simple or a single answer. Human beings are very complicated creatures! We will utilize the six box diagnostic tool to help us:

Boxes

Solutions

Now that we have diagnosed the reasons employees aren’t exhibiting the desired behaviors that will lead us to success, we need to identify solutions that will allow employees to change their behavior and be successful. Classroom training MAY be the answer. If not training, then what? Maybe it is a tool-oriented solution, or maybe clear expectations need to be established and clearly communicated, or maybe feedback needs to be more timely and effective, or maybe we need to pay more attention to motivation and rewards, or maybe we aren’t hiring the right people, or maybe the consequences and incentives for the behaviors need to be rethought. Usually, to be effective, a combination of solutions is needed. Because we tend to have a single solution mindset, many times this step is the most difficult for organizations. A sample list of people oriented solutions Ed can help you with can be found on the Solutions section.

Implementation of Solutions:

With solutions identified, we must work to create an implementation schedule that works best for your organization. Who is going to do what by when?

Followup:

Once solutions have been implemented attention needs to be paid to what kinds of follow-up activity is needed to assure success? Are individual coaching sessions needed? Will follow-up, refresher sessions be needed? Will there be an opportunity for a “lessons learned” type of activity?